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Consumer Credit

Attend this highly intensive and interactive course for EVERYONE involved in Retail Banking.


  • Live situations, case studies, analysis and an all-encompassing simulation game where teams make credit and marketing decisions


Program Objectives: 


  • What is retail banking and the keys to a successful business

  • Importance of defining a target market, and how to channel business

  • The importance of balancing the Risk/Reward relationship

  •  How to develop, measure and benchmark success

  • How to build Profitability dynamics and the role of analytics in retail banking

  • How Effective Collections and Sound Underwriting can help business grow


Who Should Attend:

  • Business Managers responsible for Retail banking

  • Sales, Credit, Operations and other staff supporting consumer lending and leasing business

  • Development teams launching/re-launching retail banking 

  • Marketing team, fraud managers and collection managers

  • Risk managers;  policy managers; product managers; credit analysts;

  • Compliance officers; Internal auditors; marketing team; fraud analysts, collectors

Course Delivery:

  • Core techniques:  Lecture, group exercises and case studies

  • Additional options:  computer simulation, pre-course readings, daily and final exams

  • Duration:  Two to four days, depending on topics covered and delivery methods


Course Delivery Options:

  • Client can include special topics presented by its staff

  • Use of daily and final exams to test knowledge and identify areas for special focus

  • Pre-course assignments to cover basics information outside of the classroom.

  • On-site consulting by the instructor immediately after the course or as a follow-up

  • Remote follow-ups and participation by the instructor after the course

  • Train-the-Trainer of the client’s staff to conduct future offerings of the course

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