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Collections Management I

Designed for first level collections managers and high-potential team leaders who will benefit from learning and applying best practices to the collections functions, not only in their area of concentration, but throughout the collection process


Program Objective is to enable participants to:


  • Acquire knowledge of Collections necessary to support the business strategy by: Managing to the level of credit cost built into the profit model; Providing feedback to surface sourcing, target market and product design issues; Emphasizing service quality while implementing strategies that best address the customer situation.


  • Understand the best practices Collections model and identify risks to the successful implementation of this model.


  • Test and apply proven strategies & tactics to Collections situations, while developing new approaches to solving Collections problems.


  • Understand that before developing Collections Strategies that you must first understand: 

         Local customs and traditions; Legal and regulatory environment; Impact of changes in the economy; Implications or current and proposed business

         strategies; and, How customers’ payment behavior differs among products.


Who Should Attend:

  • Collections Managers, high potential collection team leaders

  • Managers from areas supporting collections or impacted by collections results, such as marketing, sales, and credit

  • Compliance officers, Internal Auditors and Operational Risk Managers


Course Delivery:

  • Core techniques:  Lecture, group exercises and case studies

  • Additional options:  computer simulation, pre-course readings, daily and final exams

  • Duration:  Two to four days, depending on topics covered and delivery methods


Course Delivery Options:

  • Client can include special topics presented by its staff

  • Use of daily and final exams to test knowledge and identify areas for special focus

  • Pre-course assignments to cover basics information outside of the classroom.

  • On-site consulting by the instructor immediately after the course or as a follow-up

  • Remote follow-ups and participation by the instructor after the course

  • Train-the-Trainer of the client’s staff to conduct future offerings of the course

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