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Credit and Behavior Score Management

Designed to teach delegates what credit and behavior scores are and how to develop and integrate them into retail banking businesses.


Program Objectives: 


  • Understand what Scoring is, how it works and the implications of Scoring on the business.

  • Experience the business impact of both well designed and poorly designed Scores.

  • Learn how to manage Scores: Validation; Impact of Overrides; Relationship Models; responding to changes in population and environment.

  • Enable business managers to:

    • Formulate and explain their Score strategy

    • Integrate Scoring into the business strategy

  • Understand the support requirements for Scoring Management success:  systems, operations, marketing, etc.


Target Audience                                                                  

  • Business and Credit Managers and their direct reports

  • Credit and Behavior Score managers and administrators

  • Senior staff from areas that need to understand how they impact or are impacted by credit and behavior scores.

  • Compliance officers, internal auditors and operational risk managers


Course Delivery:

  • Core techniques:  Lecture, group exercises and case studies

  • Additional options:  computer simulation, pre-course readings, daily and final exams

  • Duration:  Two to four days, depending on topics covered and delivery methods


Course Delivery Options:

  • Client can include special topics presented by its staff

  • Use of daily and final exams to test knowledge and identify areas for special focus

  • Pre-course assignments to cover basics information outside of the classroom.

  • On-site consulting by the instructor immediately after the course or as a follow-up to the course

  • Remote follow-ups and participation by the instructor after the course

  • Train-the-Trainer of the client’s staff to conduct future offerings of the course

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